Terms of Service

1. The service

valupro helps valuation firms manage enquiries, quotes and tasks, record inspections and comparable sales, calculate values, run quality checks, and generate, sign and issue valuation reports with a public verification page.

2. Professional responsibility

valupro is a tool. It does not provide valuations or professional advice. Every report is prepared, reviewed and signed by the firm and its registered valuers, who remain solely responsible for the opinion of value, compliance with the Valuers Act, the standards of the Institution of Surveyors of Kenya and the International Valuation Standards, and the accuracy of everything in the report. Automated calculations and quality checks help catch errors but do not guarantee a report is correct or complete.

3. Accounts and firms

• You sign in with a Google account and must keep it secure.
• The person who creates a firm becomes its director. Directors and admins manage firm settings, team members and billing.
• You must give accurate firm details, including registration numbers, and keep them up to date.
• Each plan has a seat limit. You may not share one user account between several people.

4. Plans, trial and payment

• New firms get a 14-day free trial with no payment details required.
• Current plans are Practice (KES 4,500 per month or KES 45,000 per year, up to 3 valuers) and Firm (KES 12,000 per month or KES 120,000 per year, up to 10 valuers).
• Payments are processed by Paystack in Kenya shillings.
• Card subscriptions renew automatically at the end of each billing period until cancelled. You can cancel renewal at any time, and access continues until the end of the paid period.
• M-Pesa payments cover the number of months paid for and do not renew automatically.
• Fees are non-refundable, including for partly used periods, except where the law requires otherwise.
• If payment lapses, your firm's data is kept but the workspace becomes read-only until a plan is paid. We may change prices with at least 30 days' notice before your next renewal.

5. Your firm's data

Your firm owns the data it enters into valupro, including client records, photos, valuations and reports. You give us permission to host, process and display that data only to provide the service. Your firm is the data controller for its clients' personal data and must have a lawful basis for collecting it under the Kenya Data Protection Act, 2019. Our handling of personal data is described in the Privacy Policy.

Firms may configure VAT on the quotes and invoices they send their own clients. Each firm is responsible for its own tax registration, rates and filings.

6. Report verification

Signed reports carry a verification code. Anyone holding the code can view the key details of that report on a verification page. By signing a report through valupro, your firm authorises this disclosure to report recipients.

7. Acceptable use

You must not:

• issue reports you are not qualified or registered to sign, or impersonate another valuer or firm;
• upload unlawful content or data you have no right to use;
• try to access another firm's data, break or bypass security, or overload the service;
• copy, resell or reverse engineer valupro, except as the law allows.

We may suspend accounts that break these rules or put other users at risk.

8. Our intellectual property

valupro, its software, design and default content (including the default clause library) belong to VelocityStack. You may use and adapt the default clauses in your firm's reports.

9. Availability and changes

We work to keep valupro available and your data backed up, but the service is provided "as is" and may occasionally be unavailable for maintenance or reasons outside our control. We may add, change or remove features, and will give notice of changes that materially reduce the service.

10. Liability

To the extent permitted by law, we are not liable for indirect or consequential losses, lost profits or losses arising from the content of any valuation report. Our total liability for any claim relating to valupro is limited to the fees your firm paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under Kenyan law.

11. Indemnity

Your firm agrees to indemnify VelocityStack against claims by third parties, including clients and lenders, arising from reports your firm issues or from your breach of these terms.

12. Ending your use

You can stop using valupro at any time. A director can ask us to close the firm's account by emailing simon@velocitystack.xyz; before closure we will give the firm a reasonable opportunity to download its reports. We may end or suspend access for serious or repeated breaches of these terms, or non-payment.

13. Governing law

These terms are governed by the laws of Kenya. Disputes will first be discussed in good faith and, if not resolved within 30 days, may be referred to the courts of Kenya in Nairobi.

14. Changes to these terms

We may update these terms. We will change the date at the top and notify account holders of material changes before they take effect. Continuing to use valupro after that means you accept the updated terms.

15. Contact

VelocityStack, Nairobi, Kenya. Email simon@velocitystack.xyz.